Municipal Utility Billing

 

PLEASE NOTE:

There will be a 30 day delay for initial set-up or changes to automatic bill pay. 

Payments Made in Person

 

Payments for Utility Service statements may be made in person at the City of Oakdale Finance Department located at 280 North Third Avenue , Oakdale, CA 95361 during regular business hours. Acceptable forms of payment are: cash, personal check, money order, cashier's check. A receipt will be provided for cash transactions. Please retain the receipt as a record of your payment.

 

Mail Payments 

Payments are accepted at the City of Oakdale Finance Department when they are received at the City of Oakdale Finance Department. The mailing address is 280 North Third Avenue, Oakdale, CA 95361 . All charges are due and payable to the City of Oakdale Finance Department on the date they are rendered and become delinquent thirty (30) days thereafter. Your prompt payment is appreciated. To ensure that full payment is received in our office on or before the due date , please mail your payment 7-10 business days prior to the due date. Payments received after the indicated due date on the invoice will accrue a ten percent (10%) penalty fee on the unpaid balance. Customers may send payments in the form of a personal check or money order payable to the City of Oakdale.

 

Residential Utilities

 

General Information

The City of Oakdale provides water and sewage, and contracts with Gilton Disposal Service for garbage pick-up. Accounts may be opened in person at the Finance Department located in City Hall.

 

For all “Starting Service” requests, there is a $20.00 Account Set-up Fee which must be paid at time service is established. There are no fees for discontinuing service or billing address changes. Except for spouses, a request to change the name on an account is the same as requesting “Start Service.”

 

Deposit

 

A $75 deposit is required at time service is setup for all residents who rent or lease their home. The deposit shall be applied to the closing bill upon moving and any remaining credit will be refunded. If the customer later purchases same home, then the deposit will be applied as a payment to the utility account after a city review of purchase documents. If the customer moves to a new city service location, a new account will be opened and a new deposit will be required to start services. The deposit will not earn interest.

 

If you are the owner, Proof of Ownership will need to be shown, if you are tenant for a rental property, a Rental Agreement must be shown.

 

Statements

Utility bills for the prior month's use are mailed to customers monthly. All bills are due upon receipt. Any charges not paid by the delinquent date specified on the bill will be subject to a 10% penalty. A fifteen day notice is mailed if an account becomes delinquent. Water will be turned off or trash service discontinued without further notice if the bill is not paid in full. Once delinquent accounts are processed for Shut off a $25.00 non payment fee plus the delinquent balance must be paid prior restoring service. There is a $25.00 charge for all returned payments, which must be paid in cash in addition to the returned payment.. Only City personnell are authorized to shut off and restart water service, any damage caused by unauthorized tampering will be subject to other fees.

 

Other Fees

 

After Hours Turn on Fee $115.00

 

Non Payment Fee $ 25.00

 

Cut lock Fee $ 35.00

 

Fee to pull Meter $115.00

 

NSF check fee $ 25.00

 

Start up fee $ 20.00

 

Deposit $ 75.00

 

Garbage/Recycling

 

Garbage Pickup Service Complaints/Problems – (209) 527-3781

Gilton Disposal has a franchise agreement with the City of Oakdale to provide garbage service which also includes the curbside collection of recyclables and yard waste. Collection begins at 6:00 a.m. in some areas of the City. It is, therefore, recommended that cans  (toters) be taken out to the curb the night prior to pickup. Residents are required to wheel toters out to the curb on the appropriate garbage day, and once emptied, to remove the toters from the curb as soon as possible. Special handling is provided for disabled households. For this service, "disabled households" shall mean those households composed entirely of persons who, by reason of a disability, are unable to wheel toters or carry recycling bins to the curbside for collection. Call (209) 845-3571 for more information.

 

Garbage and Recyclables are picked up once a week.

 

Please put the following recyclables in the blue bag, glass bottles and jars, tin, steel aluminum cans, clear plastic containers and place the blue bag in the in the garbage (Black toter). Do not place anything other than recyclables in the blue bags. The blue bags are separated from the garbage by Gilton and recycled. Blue bags may be picked up at City Hall.

 

Recyclables (Gray toter)  is for newspaper, cardboard and all yard and garden waste. Yard waste not in the toter will not be picked up. Cardboard boxes must be flattened for ease of collection and must be able to fit in recyclables toter. The items in the Recyclables (Gray Toter) are shreded and composted.

 

Toters have a serial number which each resident should record. The serial number has also been recorded by Gilton Disposal for inventory and security purposes. Toters will be repaired or replaced at no additional cost provided that the damage was not due to customer misuse or negligence. Lost or stolen toters or bins will also be replaced at no cost. Before a lost or stolen toter is replaced you must contact the police department at (209) 845-3502 and file a police report. Upon receiving the Police report number then call the Finance Department at (209) 845-3571, provide the police report number and a new toter will be ordered and delivered within 5 business days.

 

Household hazardous waste (paint, oil, oil filters, household chemicals) will be collected at special collection events (at no additional cost) around the County. Oakdale usually has two collection events each year. Please contact Stanislaus County Hazardous Waste at (209) 525-6700.

For mandatory recycling information, please click on the following link to be directed to our Recycling Page.

 

Commercial/Business Utilities General Information

 

The City of Oakdale provides water and sewage, and contracts with Gilton Disposal Service for garbage pick-up. Accounts must be opened in person at the Finance Department located in City Hall.

 

Deposit

 

A $75 deposit is required for all businesses who rent or lease their business location. The deposit shall be applied to the closing bill upon moving or closing the business.

 

Businesses coming into Oakdale to work or do business and request only garbage service may be required to prepay the first load of garbage collected.

 

Utility bills for the prior month's use are mailed to customers monthly. All bills are due upon receipt. Any charges not paid by the delinquent date specified on the bill will be subject to a 10% penalty. A fifteen day notice is mailed if an account becomes delinquent. Water will be turned off or trash service discontinued without further notice if the bill is not paid in full.

 

Closing Accounts

It is your responsibility to notify the City when you move or wish any changes made in your account. The meter will be read on the date you specify as the closing date, and the closing bill will be prorated for the prior month's service.

 

All Billing Inquiries: (209) 845-3571

 

Water and Sewer Service Issues/Concerns: (209) 845-3571

Garbage/Garden Service Issues/Concerns: (209) 527-3781

 

Please Note:

 

When purchasing the home you must: Complete the Utility Service Application, the Start Date, and proof of ownership (any escrow document that shows your name and new address). You may fax the both documents or drop them in the night drop outside of City Hall. There is a $20.00 Account Set-up Fee which will be included on your first billing.

 

When renting the home you must: Complete the Utility Service Application, including name and address or phone number of landlord, start date and a $95.00 payment ($75.00 deposit and $20.00 account set-up fee) is required. You may drop the application and payment in the night drop outside City Hall. Check or money order accepted.

 

Fax: (209) 847-6834

280 N. Third Ave | Oakdale CA 95361 | 209.845.3571

For questions, comments, or concerns about the city website, please email us at information@ci.oakdale.ca.us